CV

I work in digital accessibility and learning design, and I care deeply about how people experience accessibility work — not just whether something technically meets a standard.

I’m particularly interested in learning by doing, reflective practice, and creating spaces where people feel supported to engage with accessibility rather than intimidated by it.

Experience

University of East London

Digital Accessibility Specialist : April 2025 - Present

I currently work as an in-house digital accessibility specialist within professional services, supporting teams to embed accessibility into their everyday practices.

Working within an agile environment, I collaborate with multidisciplinary colleagues to provide advice, guidance, and practical support, helping ensure accessibility is a part of how our work is planned and delivered, rather than an afterthought. This includes writing Jira tickets, reviewing designs, testing websites/components and multimedia, and Word/PDF document review and remediation.

I also lead a Task and Finish group focused on accessibility statements, and offer targeted training and support to teams as needs arise.

University of Strathclyde

Digital Trainer (Accessibility) : January 2024 - April 2025 (FTC)

Designed, developed and delivered a suite of instructor-led digital accessibility workshops for professional services staff and academics. The emphasis was on practical, role-relevant learning rather than abstract guidance. Common themes included web content, e-learning, document and web development accessibility.

AbilityNet

Senior Accessibility Consultant Team Leader : August 2021 - January 2024

• Line management responsibility for a team of between 4 - 8 Consultants
• Developed and delivered our recruitment and onboarding functions
• Office manager for the London office
• Digital accessibility consultancy and quality assurance across client projects

Accessibility and Usability Consultant: October 2018 - August 2021

• Web Content Accessibility Guidelines conformance testing of websites, documents, desktop and mobile apps
• User research
• Training delivery
• Digital accessibility consultancy

The Rix Centre (Now Rix Research and Media)

Technical Consultant / Web Developer: March 2010 - October 2010

• Front end development customisation of the Rix Centre website Wordpress theme
• Created example Click Start wikis (now Rix Wikis) and training videos for users with learning disabilities
• Video transcription of "Symbol Surfing" user research sessions

Education

• Professional Diploma in Digital Learning Design
  Digital Learning Institute
  2023 - 2024, Distinction

• Learning Design Bootcamp
  Ding Learning
  2023

• Certificate of Participation, Learning Experience Design
  Shapers
  2023

• Postgraduate Diploma in Human Computer Interaction
  City University of London
  2018 - 2020, Distinction

• Level 1 Certificate in British Sign Language
  Teach Me Sign
  2013 - 2014

• BA (Hons) Computer Games Design: Story Development
  University of East London
  2007 - 2010, First Class Honours

Certifications and Memberships

IAAP Certified Professional in Web Accessibility (CPWA) - CPACC and WAS
December 2019 - Present

The eLearning Designer's Academy
December 2024 - Present

Scottish Genealogical Society - Membership no. 100791
August 2025 - Present

The Green Room - Your Irish Heritage
August 2025 - Present

Key skills

Accessibility and inclusion

• WCAG 2.2 conformance testing
• Inclusive design
• Design reviews
• Document accessibility

Design and research

• User-centred design
• Interaction design
• Usability testing

Learning and facilitation

• Learning design
• Instructional design
• Experiential learning
• Workshop facilitation

Selected projects

A selection of projects demonstrating my approach to inclusive design, learning design, and interaction design can be found on the Selected Projects page.

Additional experience

• Volunteer with Kith & Kids, a learning disability charity that promotes social inclusion
  December 2014 - March 2019
• Prior to my career in digital accessibility, I had a career in local government and professional services recruitment, and experience within banking customer service.

Availability

I'm extremely happy in my current role and not seeking new opportunities. However, if you'd like to talk about where our interests might overlap, do please feel free to get in touch.